Terms & Conditions

Before registering at FLucky casino, every player is strongly encouraged to read and understand the Terms and Conditions set out on this page. These terms govern the relationship between the player and the platform and apply to all activities conducted on the site, including account registration, deposits, withdrawals, bonus participation, and gameplay.

By creating an account, players confirm that they have read, understood, and agreed to these conditions in full.

1. General Provisions

FLucky operates under a valid gaming licence and provides online casino services to eligible players in permitted jurisdictions. The platform reserves the right to update these terms at any time. Players will be notified of material changes, and continued use of the site after any update constitutes acceptance of the revised terms.

These terms apply to all users, regardless of the device or channel used to access the platform — desktop browser, mobile browser, or native application.

2. Eligibility and Account Registration

To open an account at FLucky, the following conditions must be met:

• The player must be at least 18 years of age (or the minimum legal gambling age in their jurisdiction, whichever is higher).
• The player must reside in a country where online gambling is legally permitted.
• The player must not already hold an existing account on the platform.
• The player must not be self-excluded from gambling services.

Each player may register only one account. Duplicate accounts will be closed and any associated funds may be forfeited. Players are responsible for providing accurate personal information during registration and must notify the support team immediately of any changes to that information.

FLucky reserves the right to request identity verification documents at any time, including during the registration process, prior to processing withdrawals, or at any point during ongoing play.

3. Know Your Customer (KYC) and Verification

As part of its obligations under anti-money laundering regulations, FLucky applies strict KYC procedures. Verification may require the submission of one or more of the following documents:

Withdrawal requests may be placed on hold until verification is complete. FLucky is not liable for delays caused by the player’s failure to submit the required documentation promptly.

4. Deposits and Withdrawals

4.1 Deposits

• The minimum deposit amount is A$20, unless otherwise stated for a specific payment method.
• Deposits are processed in real time in most cases.
• FLucky does not charge fees on standard deposits, though payment providers may apply their own charges.
• All deposits must be made from a payment method registered in the player’s own name.

4.2 Withdrawals

• The minimum withdrawal amount is A$30.
• Withdrawal requests are processed within 24–72 hours under normal circumstances, subject to verification status.
• FLucky reserves the right to apply additional security checks prior to releasing funds.
• Withdrawals are paid to the same payment method used for the original deposit where possible.
• The platform may impose weekly or monthly withdrawal limits as detailed in the cashier section.

4.3 Dormant Account Fees

An account is classified as dormant after 12 consecutive months of inactivity. A monthly maintenance fee of A$8 (or the remaining balance if lower) may be applied to dormant accounts. Players will be notified prior to the application of any such fee.

5. Bonuses and Promotions

All bonuses offered by FLucky, including the Welcome Package of up to A$4,850 + 25 Free Spins, are subject to specific bonus terms. The following general rules apply to all promotional offers:

• Wagering requirements must be fulfilled before bonus funds or winnings derived from free spins can be withdrawn.
• The standard wagering requirement is 35x the bonus amount, unless stated otherwise in the specific promotion terms.
• Bonus funds expire if not used within the specified validity period.
• Games contribute differently to wagering requirements. Slots typically contribute 100%, while table games and live dealer games may contribute at a reduced rate or not at all.
• Free spin winnings are credited as bonus funds and are subject to wagering requirements.
• Only one bonus may be active at a time unless explicitly permitted.
• Bonuses are intended for recreational play only. Any pattern of play deemed to exploit a bonus offer may result in the cancellation of that bonus and associated winnings.

For complete details on individual promotions, refer to the Bonuses page.

6. Responsible Gambling

FLucky is committed to promoting responsible gaming and provides tools to help players manage their activity:

• Deposit limits — daily, weekly, or monthly caps on the amount a player can deposit.
• Session time limits — reminders or automatic session end after a defined period of play.
• Self-exclusion — temporary or permanent exclusion from the platform.
• Reality checks — periodic on-screen reminders of time spent playing.
• Cool-off period — a short-term break from the platform without full account closure.

Players wishing to activate any of these tools should contact customer support or access them directly in their account settings. Once applied, exclusions and cooling-off periods cannot be reversed before the specified period ends.

7. Fair Play and Prohibited Conduct

FLucky uses certified random number generator (RNG) technology to ensure the fairness of all games. Players are expected to engage in fair play at all times. The following conduct is strictly prohibited:

• Use of automated software, bots, or scripts during gameplay.
• Collusion with other players in multiplayer or live dealer games.
• Fraudulent chargebacks or payment disputes without prior contact with support.
• Exploiting technical errors, glitches, or misfunctioning games for profit.
• Creating multiple accounts to claim bonuses more than once.

Breaches of these rules may result in the immediate suspension or permanent closure of the account and forfeiture of any pending balance.

8. Intellectual Property

All content on FLucky — including logos, game graphics, text, layout, and software — is the intellectual property of the platform or its licensed suppliers. Players may not reproduce, distribute, or create derivative works from any platform content without prior written consent.

9. Privacy and Data Protection

FLucky collects and processes personal data in accordance with its Privacy Policy. The platform applies industry-standard data security measures and does not share player data with third parties except as required for operational purposes (e.g., payment processing, identity verification) or as required by law.

Players have the right to request access to, correction of, or deletion of their personal data, subject to applicable legal requirements.

10. Limitation of Liability

FLucky shall not be held liable for:

• Losses resulting from internet connectivity issues beyond the platform’s control.
• Interrupted sessions caused by device failure or third-party software.
• Delays in payment processing attributable to banking institutions or payment providers.
• Any indirect or consequential loss arising from use of the platform.

The platform’s total liability to any player in respect of any claim shall not exceed the total amount deposited by that player in the preceding 12-month period.

11. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the jurisdiction in which FLucky holds its operating licence. Any dispute that cannot be resolved through direct communication with the support team may be escalated to the relevant regulatory authority or an approved alternative dispute resolution body.

Players are encouraged to contact the support team first before raising any formal complaint. The majority of issues are resolved at this stage.

12. Contact and Communication

FLucky communicates with players via the email address registered on the account. Players are responsible for ensuring that their registered email address is current and accessible. Important notices, including changes to terms, verification requests, and account notifications, are sent to this address.

For queries, players may contact the support team via:

• Live chat — available directly on-site
• Email — via the contact form on the website

These Terms and Conditions represent the complete agreement between FLucky and the player with respect to the use of the platform. Any previous representations, whether verbal or written, are superseded by this document.